Return and exchange policy

JEWAR Heritage accepts returns only in cases of confirmed manufacturing defects.

Customers must report the issue within 24 hours of receiving their confirmed order via official communication channels (WhatsApp or email). The customer must also upload a clear photo showing the manufacturing defect and attach the official invoice along with a detailed description of the problem. The technical team will review the case and respond within 48 hours.

If approved, the product must be returned unused, in its original packaging with all accessories intact and undamaged. After receiving the product and verifying its condition, the refund amount will be transferred to the same account used for the purchase within 14 days. Any missing items, damage, or signs of use will be assessed by the team and deducted from the refund amount. If the defect is not proven to be manufacturing-related, the return request will be rejected.

Eligibility Requirements for Returns:

• The product must be unused.

• The product must be in its original condition.

• The original packaging must be intact.

• There must be no signs of use or damage. Note regarding natural stones: Natural stones may vary in color, texture, and patterns due to their nature; these variations are not considered defects.