Return & Exchange Policy

JEWAR Heritage accepts return requests only in the case of confirmed manufacturing defects.

The customer must report the issue within 24 hours of confirmed delivery through our official communication channels (WhatsApp or email). The customer is required to provide a clear photo showing the manufacturing defect, along with the official invoice and an accurate deion of the issue. Our technical team will review the case and respond within 48 hours.

If the return request is approved, the product must be returned unused, in its original packaging, and with all accessories intact and without any damage. Upon receiving the product and verifying its condition, the refund amount will be processed to the original payment method within a maximum of 14 days. In the event of any missing items, damage, or signs of use, these will be assessed by the relevant team and deducted from the refundable amount. If the defect is not proven to be a manufacturing issue, the request will be rejected.

Return Eligibility Conditions:

• The product must be unused.
• The product must be in its original condition.
• The original packaging must be intact.
• There must be no signs of use or damage.

Natural Stone Disclaimer:

Natural stones may vary in color, texture, and patterns due to their inherent nature. Such variations are not considered defects.